Privacy Policy

Information we collect

• Account information such as your name, business email, phone number and sign-in details. Passwords are handled by our authentication service; we do not display them to other users.
• Supplier information you provide, including company and contact details, service areas, catalogue, product images, business verification documents and payout details where applicable.
• Marketplace activity, including orders, quotations, reviews, promotions, support requests and related communications.
• Technical and usage information such as browser, device, pages visited and interaction data, including through Google Analytics when it is enabled.

Google sign-in

If you choose “Continue with Google,” Google provides the basic account information needed to sign you in, such as your email address, name and profile image if available. We use this information to create or identify your supplier account and manage access. We do not request access to your Google contacts, files or email messages. Your use of Google sign-in is also subject to Google’s own privacy terms. You can disconnect access in your Google Account settings and contact us to request deletion of your marketplace account.

How we use information

We use information to authenticate accounts, review suppliers, display approved storefronts and products, connect suppliers and buyers, process marketplace requests, support order and payout administration, respond to enquiries, prevent misuse and improve the service. Information that you mark or submit for public display, such as a store name, product listing or selected contact details, may be visible to buyers once your store is approved.

Sharing and service providers

Relevant supplier listing and order details are shared with restaurant buyers through SmartPOS to make marketplace transactions possible. We use hosting, authentication, storage and analytics providers to operate the service. Payment providers may receive transaction information if an online payment option is activated. We do not sell your personal information. We may disclose information when required by law or to protect the platform and its users.

Cookies and analytics

Sign-in and session technologies keep your account accessible and secure. Google Analytics may collect usage data, including page views, through cookies or similar technologies. You can control cookies through your browser settings; disabling essential session storage may prevent sign-in from working.

Retention and security

We retain account and marketplace records as needed to run the service, resolve disputes and meet legal or financial recordkeeping obligations. We use access controls and other reasonable safeguards, but no online service can guarantee absolute security. When information is no longer needed, we delete or de-identify it subject to applicable obligations.

Your choices and requests

You can update many business details in your supplier account. To ask for access, correction or deletion of your personal information, or to ask about our privacy practices, email info@smartmeals.kitchen. We may need to verify your identity and may retain records where required by law or for legitimate dispute handling.

Changes to this policy

We may update this policy as the marketplace changes. The latest version and its date will be published here.