Supplier Terms & Conditions
Last updated: October 1, 2026
These terms apply to businesses using Smart Suppliers Marketplace to list and sell products to food and beverage buyers. By registering or using a supplier account, you agree to these terms and our Privacy Policy.
Our role
Smart Suppliers Marketplace is an aggregation technology platform connecting independent suppliers with restaurant and other food and beverage buyers through SmartPOS. We provide tools for listings, enquiries and transaction management. We are not the seller, manufacturer or distributor of supplier products and do not take ownership of products listed by suppliers. A product sale is between the supplier and the buyer.
Eligibility and account
Suppliers must be authorised to represent their business, provide accurate and current information, maintain any required trade licences, registrations and permits, and protect account access. Supplier profiles and documents may be reviewed before a store is made visible. Approval does not constitute an endorsement or guarantee of any product. We may refuse, suspend or remove access or listings that violate these terms or applicable law.
Supplier products and fulfilment
Suppliers are solely responsible for the products they list and sell, including accuracy of descriptions, pricing, stock availability, safety, quality, authenticity, labelling, allergens, handling, packaging, lawful sale, delivery and compliance with applicable food, consumer protection, tax and other regulations. Suppliers must honour accepted orders and quotations, communicate material changes promptly, and resolve product defects, shortages, late deliveries, recalls, returns and buyer complaints with the buyer. Nothing here limits rights that buyers have under applicable law.
Listings, orders and quotations
Suppliers must keep catalogue details, delivery coverage, lead times and prices up to date. An order or accepted quotation creates obligations between the supplier and the buyer under the agreed order details. Suppliers should confirm availability and any delivery conditions before fulfilment. We may moderate listings and marketplace activity to protect users and comply with legal obligations.
Payments, fees and payouts
Registration is free. Any marketplace commission or applicable fee is communicated through the supplier’s account or agreed commercial terms; transaction records may show the gross order amount, applicable commission and net supplier amount. Suppliers remain responsible for their own taxes, invoices, refunds, chargebacks and obligations to buyers, subject to applicable law and any agreed payment arrangement. Online payment processing through the platform is currently on hold; do not treat an order as paid unless the payment status has been confirmed. Where direct payment is arranged, the supplier and buyer are responsible for agreeing and completing it. If online payment or platform-managed payouts become available, additional payment terms and provider requirements will be communicated before use.
Content and data
Suppliers retain responsibility for the text, images, brands and other material they upload and confirm they have the right to use it. Suppliers grant us permission to display and process that material to operate and promote their marketplace listings. Personal information is handled as described in our Privacy Policy.
Disputes and platform availability
Buyers should contact the supplier for issues with a product or delivery. We may help facilitate communication but do not replace the supplier’s obligations or promise a particular outcome. We aim to keep the service available but may change, suspend or interrupt it for maintenance, security or other operational reasons. To the extent allowed by applicable law, we are not responsible for the quality, safety or fulfilment of products sold by independent suppliers; this does not exclude liability that cannot legally be excluded.
Changes and contact
We may update these terms and will publish the current version here. If you have questions or need to report a marketplace issue, email info@smartmeals.kitchen.